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Help Center
Technical trouble? We've all been there.
Read our FAQ below or contact our support team
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Is there a free trial period?Yes, we currently have a promotion for a free 14-day trial to your Premium subscription. This is automatically added the first time you sign up for trainn. You can cancel your free trial anytime. If you don't cancel at least 24 hours before the end of your trial your subscription will automatically renew.
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Will the workouts be tailored to me?Absolutely! With trainn you get a completely personalised fitness journey & training plan. Every workout is unique to you and designed based on your goals, preferences, equipment, injuries, frequency and more. Your workouts will be adjusted every few weeks as you get stronger and fitter & you always have the option to swap out exercises you don't want in your training plan. If your fitness goals change over time, you can update your training plan settings and your workouts will be modified accordingly.
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Will I get my own personal trainer?Yes, absolutely! trainn is the personal trainer in your pocket. We connect you with your very own personal trainer to help you design your fitness journey, reach your goals & give you support along the say. Here are some of the amazing benefits that come with having a personal trainer: Personalised training program that is adjusted as you get stronger & fitter Weekly goals for you to hit, that are tailored to your goal Accountability through weekly check-ins with personalised tips for you Support via a private chat with your personal trainer Personal tracking of either weight, calories and/or measurements etc Knowledge & expertise from our video library of 'Coach Replies' Workout challenges & fitness tests for you to complete whenever and wherever you like Sign up now to start your personalised fitness journey!
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Can I contact my personal trainer?Yes, you can message your personal trainer at any time with a Premium subscription. Your personal trainer is there to support you on your fitness journey on good days & bad days. Ask questions & get helpful advice. Share your wins and get a high five. Share your struggles and get encouraging support.
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Which goal is the best for me?Your training plan is designed to suit your fitness goals. Here's what we recommend Build lean muscle If your primary goal is to build muscle, sculpt your body and get stronger, this goal is perfect for you. Wether you are a complete beginner or you have years of experience, all workouts are tailored to help you train effectively & push yourself. Your workouts will be designed to hit the appropriate muscle groups several times a week for most optimal muscle gain. Burn fat & lose weight Whether you have a little or a lot of fat to lose, this goal is perfect for you. Your workouts will be designed to help you burn fat while staying strong & maintaining muscle. Our tracking tools will help you stay on top of weight, measurements and nutrition & your weekly goals will be designed to lose fat in the healthiest way possible. Build muscle & burn fat Ok, so you want a general recomposition of your body. You want to get stronger & build muscle while still burning the soft layer of fat you may have above. Your workouts will be designed to hit the appropriate muscle groups several times a week for most optimal muscle gain while staying on top of tracking, nutrition & cardio to burn fat. Improve stamina Move faster, get stronger & level up your performance. Your workouts will be focussed around improving cardiovascular endurance as well as strengthening the big muscle groups and muscles around your joints to help keep you injury free. Maintain healthy routine Not everyone has a primary goal to change their physique - for some it's just to maintain a regular training routine & healthy lifestyle to help improve energy, mood & overall health. Your workouts will be designed to keep you active, strong and healthy as well as stretch & mobilise your body. Download the app to start your personalised fitness journey.
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How do I change my goal?Our fitness goals change over time, and that's completely okay. You can update your goal and adjust all other preferences for your training plan at any time. 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
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How do I update my training plan?The workouts in your training plan are created based on the preferences you set when creating account. However, you can easily adjust this at any time and doing so will update all your future workouts. The preferences you can change are: - Overall fitness goal - Equipment available - With or without high intensity exercises - Inuries - Training days - Excluded exercises To update your training plan, please follow these steps: 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
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Can I use trainn at home?Yes, absolutely! When creating your training plan you have the option to select if you want bodyweight only or select the specificequipment you have available at home. If you at any point want to change these preferences, follow these instructions: 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Scroll down to the equipment section and select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
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Can I use trainn at the gym?Yes, of course! Your training plan is personalised to you with whatever equipment you have available. When creating your training plan you have the option to select if you want bodyweight only, specificequipment or full gym kit you have available at home. If you at any point want to change these preferences, follow these instructions: 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Scroll down to the equipment section and select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
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Can I swap out exercises I don't like?Yes, you can swap out exercises before and during your workout. To do this, swipe left on the exercise you wish to swap out and select if you want to replace it just for now or in all future workouts. The exercise will be replaced with a similar one.
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Can I modify workouts if I have injuries?Yes! When you create an account you are asked to enter any injuries you have, so we can mofidy the workouts for you. If you (unfortunately) get to new injury or you (fortunately) are no longer injured, simply navigate to your training plan settings to adjust. View instructions below: 1. Navigate to your Training Plan page 2. Click the settings icon in the top right corner 3. Scroll down to "Injuries" and select or unselect your injuries 4. Scroll down and click "Update my plan"
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How do I re-add exercises I have removed from my training plan?You can completely remove up to 5 exercises from your training plan, so they don't show up in future workouts. If you at any point want to re-add exercises you have previously removed, follow these instructions: 1. Navigate to your Training Plan page 2. Click the settings icon in the top right corner 3. Scroll down to "Excluded exercises" and remove the exercise(s) 4. Click "Update my plan"
-
Is there a free trial period?Yes, we currently have a promotion for a free 14-day trial to your Premium subscription. This is automatically added the first time you sign up for trainn. You can cancel your free trial anytime. If you don't cancel at least 24 hours before the end of your trial your subscription will automatically renew.
-
Will the workouts be tailored to me?Absolutely! With trainn you get a completely personalised fitness journey & training plan. Every workout is unique to you and designed based on your goals, preferences, equipment, injuries, frequency and more. Your workouts will be adjusted every few weeks as you get stronger and fitter & you always have the option to swap out exercises you don't want in your training plan. If your fitness goals change over time, you can update your training plan settings and your workouts will be modified accordingly.
-
Will I get my own personal trainer?Yes, absolutely! trainn is the personal trainer in your pocket. We connect you with your very own personal trainer to help you design your fitness journey, reach your goals & give you support along the say. Here are some of the amazing benefits that come with having a personal trainer: Personalised training program that is adjusted as you get stronger & fitter Weekly goals for you to hit, that are tailored to your goal Accountability through weekly check-ins with personalised tips for you Support via a private chat with your personal trainer Personal tracking of either weight, calories and/or measurements etc Knowledge & expertise from our video library of 'Coach Replies' Workout challenges & fitness tests for you to complete whenever and wherever you like Sign up now to start your personalised fitness journey!
-
Can I contact my personal trainer?Yes, you can message your personal trainer at any time with a Premium subscription. Your personal trainer is there to support you on your fitness journey on good days & bad days. Ask questions & get helpful advice. Share your wins and get a high five. Share your struggles and get encouraging support.
-
Which goal is the best for me?Your training plan is designed to suit your fitness goals. Here's what we recommend Build lean muscle If your primary goal is to build muscle, sculpt your body and get stronger, this goal is perfect for you. Wether you are a complete beginner or you have years of experience, all workouts are tailored to help you train effectively & push yourself. Your workouts will be designed to hit the appropriate muscle groups several times a week for most optimal muscle gain. Burn fat & lose weight Whether you have a little or a lot of fat to lose, this goal is perfect for you. Your workouts will be designed to help you burn fat while staying strong & maintaining muscle. Our tracking tools will help you stay on top of weight, measurements and nutrition & your weekly goals will be designed to lose fat in the healthiest way possible. Build muscle & burn fat Ok, so you want a general recomposition of your body. You want to get stronger & build muscle while still burning the soft layer of fat you may have above. Your workouts will be designed to hit the appropriate muscle groups several times a week for most optimal muscle gain while staying on top of tracking, nutrition & cardio to burn fat. Improve stamina Move faster, get stronger & level up your performance. Your workouts will be focussed around improving cardiovascular endurance as well as strengthening the big muscle groups and muscles around your joints to help keep you injury free. Maintain healthy routine Not everyone has a primary goal to change their physique - for some it's just to maintain a regular training routine & healthy lifestyle to help improve energy, mood & overall health. Your workouts will be designed to keep you active, strong and healthy as well as stretch & mobilise your body. Download the app to start your personalised fitness journey.
-
How do I change my goal?Our fitness goals change over time, and that's completely okay. You can update your goal and adjust all other preferences for your training plan at any time. 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
-
How do I update my training plan?The workouts in your training plan are created based on the preferences you set when creating account. However, you can easily adjust this at any time and doing so will update all your future workouts. The preferences you can change are: - Overall fitness goal - Equipment available - With or without high intensity exercises - Inuries - Training days - Excluded exercises To update your training plan, please follow these steps: 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
-
Can I use trainn at home?Yes, absolutely! When creating your training plan you have the option to select if you want bodyweight only or select the specificequipment you have available at home. If you at any point want to change these preferences, follow these instructions: 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Scroll down to the equipment section and select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
-
Can I use trainn at the gym?Yes, of course! Your training plan is personalised to you with whatever equipment you have available. When creating your training plan you have the option to select if you want bodyweight only, specificequipment or full gym kit you have available at home. If you at any point want to change these preferences, follow these instructions: 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Scroll down to the equipment section and select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
-
Can I swap out exercises I don't like?Yes, you can swap out exercises before and during your workout. To do this, swipe left on the exercise you wish to swap out and select if you want to replace it just for now or in all future workouts. The exercise will be replaced with a similar one.
-
Can I modify workouts if I have injuries?Yes! When you create an account you are asked to enter any injuries you have, so we can mofidy the workouts for you. If you (unfortunately) get to new injury or you (fortunately) are no longer injured, simply navigate to your training plan settings to adjust. View instructions below: 1. Navigate to your Training Plan page 2. Click the settings icon in the top right corner 3. Scroll down to "Injuries" and select or unselect your injuries 4. Scroll down and click "Update my plan"
-
How do I re-add exercises I have removed from my training plan?You can completely remove up to 5 exercises from your training plan, so they don't show up in future workouts. If you at any point want to re-add exercises you have previously removed, follow these instructions: 1. Navigate to your Training Plan page 2. Click the settings icon in the top right corner 3. Scroll down to "Excluded exercises" and remove the exercise(s) 4. Click "Update my plan"
-
Is there a free trial period?Yes, we currently have a promotion for a free 14-day trial to your Premium subscription. This is automatically added the first time you sign up for trainn. You can cancel your free trial anytime. If you don't cancel at least 24 hours before the end of your trial your subscription will automatically renew.
-
Will the workouts be tailored to me?Absolutely! With trainn you get a completely personalised fitness journey & training plan. Every workout is unique to you and designed based on your goals, preferences, equipment, injuries, frequency and more. Your workouts will be adjusted every few weeks as you get stronger and fitter & you always have the option to swap out exercises you don't want in your training plan. If your fitness goals change over time, you can update your training plan settings and your workouts will be modified accordingly.
-
Will I get my own personal trainer?Yes, absolutely! trainn is the personal trainer in your pocket. We connect you with your very own personal trainer to help you design your fitness journey, reach your goals & give you support along the say. Here are some of the amazing benefits that come with having a personal trainer: Personalised training program that is adjusted as you get stronger & fitter Weekly goals for you to hit, that are tailored to your goal Accountability through weekly check-ins with personalised tips for you Support via a private chat with your personal trainer Personal tracking of either weight, calories and/or measurements etc Knowledge & expertise from our video library of 'Coach Replies' Workout challenges & fitness tests for you to complete whenever and wherever you like Sign up now to start your personalised fitness journey!
-
Can I contact my personal trainer?Yes, you can message your personal trainer at any time with a Premium subscription. Your personal trainer is there to support you on your fitness journey on good days & bad days. Ask questions & get helpful advice. Share your wins and get a high five. Share your struggles and get encouraging support.
-
Which goal is the best for me?Your training plan is designed to suit your fitness goals. Here's what we recommend Build lean muscle If your primary goal is to build muscle, sculpt your body and get stronger, this goal is perfect for you. Wether you are a complete beginner or you have years of experience, all workouts are tailored to help you train effectively & push yourself. Your workouts will be designed to hit the appropriate muscle groups several times a week for most optimal muscle gain. Burn fat & lose weight Whether you have a little or a lot of fat to lose, this goal is perfect for you. Your workouts will be designed to help you burn fat while staying strong & maintaining muscle. Our tracking tools will help you stay on top of weight, measurements and nutrition & your weekly goals will be designed to lose fat in the healthiest way possible. Build muscle & burn fat Ok, so you want a general recomposition of your body. You want to get stronger & build muscle while still burning the soft layer of fat you may have above. Your workouts will be designed to hit the appropriate muscle groups several times a week for most optimal muscle gain while staying on top of tracking, nutrition & cardio to burn fat. Improve stamina Move faster, get stronger & level up your performance. Your workouts will be focussed around improving cardiovascular endurance as well as strengthening the big muscle groups and muscles around your joints to help keep you injury free. Maintain healthy routine Not everyone has a primary goal to change their physique - for some it's just to maintain a regular training routine & healthy lifestyle to help improve energy, mood & overall health. Your workouts will be designed to keep you active, strong and healthy as well as stretch & mobilise your body. Download the app to start your personalised fitness journey.
-
How do I change my goal?Our fitness goals change over time, and that's completely okay. You can update your goal and adjust all other preferences for your training plan at any time. 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
-
How do I update my training plan?The workouts in your training plan are created based on the preferences you set when creating account. However, you can easily adjust this at any time and doing so will update all your future workouts. The preferences you can change are: - Overall fitness goal - Equipment available - With or without high intensity exercises - Inuries - Training days - Excluded exercises To update your training plan, please follow these steps: 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
-
Can I use trainn at home?Yes, absolutely! When creating your training plan you have the option to select if you want bodyweight only or select the specificequipment you have available at home. If you at any point want to change these preferences, follow these instructions: 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Scroll down to the equipment section and select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
-
Can I use trainn at the gym?Yes, of course! Your training plan is personalised to you with whatever equipment you have available. When creating your training plan you have the option to select if you want bodyweight only, specificequipment or full gym kit you have available at home. If you at any point want to change these preferences, follow these instructions: 1. Navigate to your 'Training Plan' page 2. Click the settings icon in the top right corner 3. Scroll down to the equipment section and select your adjustments 4. Scroll down and click "Update my plan" and all future workouts will be mofidied for you
-
Can I swap out exercises I don't like?Yes, you can swap out exercises before and during your workout. To do this, swipe left on the exercise you wish to swap out and select if you want to replace it just for now or in all future workouts. The exercise will be replaced with a similar one.
-
Can I modify workouts if I have injuries?Yes! When you create an account you are asked to enter any injuries you have, so we can mofidy the workouts for you. If you (unfortunately) get to new injury or you (fortunately) are no longer injured, simply navigate to your training plan settings to adjust. View instructions below: 1. Navigate to your Training Plan page 2. Click the settings icon in the top right corner 3. Scroll down to "Injuries" and select or unselect your injuries 4. Scroll down and click "Update my plan"
-
How do I re-add exercises I have removed from my training plan?You can completely remove up to 5 exercises from your training plan, so they don't show up in future workouts. If you at any point want to re-add exercises you have previously removed, follow these instructions: 1. Navigate to your Training Plan page 2. Click the settings icon in the top right corner 3. Scroll down to "Excluded exercises" and remove the exercise(s) 4. Click "Update my plan"
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